Our Practice Privacy Notice details how the surgery complies with EU GDPR.
With the introduction of Share For You in Heywood, Middleton, and Rochdale, we also have a Privacy Notice specifically for this which can be found here.
If you wish to register as a patient we require that you attend one of our surgeries with some of the required information/documentation listed below.
If you forget to bring any of these items it may mean that we are unable to process your request for registration.
It will speed up the process if you are able to bring in a photocopy alongside the originals.
Please note that these documents can only be accepted between the hours of 09:30 and 16:30. If you bring your forms outside these hours we will only accept them if you also bring a copy of the above documents with your originals. For one of our reception staff to copy your documents they will have to come out of reception (the copier is upstairs) which is only acceptable when we have enough staff members to cover the demand at the desk.
If you would like further information please give the practice a call to speak to one of our reception staff.
As part of a national programme introduced April 2015, all practices are required to provide all their patients (including children) with a named GP who will have overall responsibility for the care and support that the surgery provides to them.
At the Junction Surgery, all of our patients have been registered to a named GP partner and they will be the GP with this responsibility. If you do not know who your registered GP is, please feel free to contact the surgery and a receptionist will be happy to inform you. You may continue to request to see any of our GPs for your appointments and so you should see no change in the day to day running of the practice or your care.
Every member of staff, including locum staff, has access to patient information at varying levels according to their role. A confidentiality agreement is signed and understood by every member of staff. No patient information leaves the building, either orally or written, without statutory confidentiality disclosure documentation signed by the patient. Staff will maintain your right to privacy and not discuss your illness with other staff or doctors within hearing distance of other people.
UPDATE 22 JULY 2021
There have been major changes made to the scheduled extractions, and the dates have now been scrapped until changes have been made. Full up to date information can be found on NHS Digital's website.
The Government has decided it will collect, process, analyse and disseminate your GP data for Planning and Research Direction 2021.
As this is a statutory obligation, practices are legally obliged to share this data. Click HERE to learn more about what the government says.
You do not need to do anything if you are happy for your data to be shared in this manner.
If you as a patient want to opt out of your data being shared, apart from information used for your direct care, you have the option of registering a Type 1 Opt Out or a National Opt Out or both. To opt out of the National Data Opt Out - Please visit https://www.nhs.uk/your-nhs-data-matters/ or telephone 0300 303 5678 Monday to Friday 9am to 5pm.
If you wish to register your Type 1 Opt Out choice, you will need to print a form, sign it with your preferred option and then send it back to the surgery by post or email it to email@example.com You can download the form here.
PLEASE DO NOT TELEPHONE THE SURGERY IF YOU HAVE FURTHER QUESTIONS AS WE WISH TO KEEP THE PHONE LINES OPEN FOR PATIENTS NEEDING DIRECT CARE
FREQUENTLY ASKED QUESTIONS (FAQs)
The government has directed NHS Digital (the national provider of data analysis for the NHS) to permanently access you and your family’s GP medical records.
What this means is that NHS Digital will have access to your personal care records, including:
NHS Digital state that your information will be used to:
You can learn more about what NHS Digital has to say about General Practice Data for Planning and Research (GPDPR) here including
Once NHS Digital has access to your personal medical information, they will have that information saved permanently. This means that it will also be possible for them to sell your personal confidential information to private organisations if they chose to do so.
If you are currently registered with us, and wish to apply for a copy or to view your medical records, please call the surgery (please note that there will be a charge if you want a copy of the records).
If you are requesting to view a deceased relatives records, then you will have to request these from Primary Care Support England. PCSE will only return a copy of a person's records to the surgery if the doctor is required to complete a report.
If the doctor has asked you to provide us with a specimen please ensure that this is brought to the surgery before 3PM as they are collected by the hospital to be taken to the laboratory soon after lunch.
Please note, for confidentiality reasons it is not possible to give your results to anyone else. Anyone of the age of 16 years must personally telephone the practice for their own results.
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.
Since its launch in 2013, more than 25 million pieces of patient feedback have been submitted. The FFT has been rolled out across most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, patient transport and more.
Patients at the Junction and Alkrington Surgeries can submit FFT answers in a number of ways:
RUclear is run by the NHS, the tests are of a high quality and are FREE.
It offers free and confidential postal tests for people aged 16 to 24 years, chlamydia and gonorrhoea.
If you would like further information on how to receive a testing kit please click here where you can request that a kit be sent to your home.
Note to breastfeeding mums - please don’t worry about breast feeding in our surgery! If you need anything at all, such as a glass of water (we know that this is thirsty work), please just ask.
For more information, click here.
Do you or have you ever served in the armed forces? With your consent we would like to record this in your medical history so that our GPs and other clinicians can potentially choose more specific pathways to help with some of the health issues you may experience. If you have ever served in the military please let a member of our reception team know that you are a Military Veteran and would like it recording on your notes.
For more information about NHS services for veterans click here. If you are a veteran and are experiencing mental health issues please contact Combat Stress by calling 0800 138 1619 or by texting 07537 404 719*.
*Standard charges may apply.
If you have a compliment, complaint or would like to suggest something, please use our "Complaints, comments and compliments form" which is available at both of our receptions, or you can download it here. This form may be completed electronically and returned electronically to firstname.lastname@example.org, or sent for the attention of the Practice Manager in the post.
With regards to our policy for handling complaints, our reception staff will be happy to provide you with further information, but our official policy is sent out with our initial response to a received complaint. Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.
This service provides advice and support to patients, their relatives and friends who access services provided by Heywood & Middleton Primary Care Trust. This service is confidential. Their number is 01706 652853.
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