Cookie and Privacy Policy

Our Cookie Policy details what cookies are, which cookies we use, and how to disable them.

Our Privacy Policy details why the practice collects information about you and how that information may be used.

Our Practice Privacy Notice details how the surgery complies with EU GDPR.

With the introduction of Share For You in Heywood, Middleton, and Rochdale, we also have a Privacy Notice specifically for this which can be found here.

New Patients

If you wish to register as a patient we require that you attend one of our surgeries with some of the required information/documentation listed below.

  1. Photo Identity (e.g Passport, Driving licence, European Union Card,)
  2. Proof of Address (e.g letters, bills)
  3. Your previous address and previous Dr’s surgery name.
  4. Your NHS number
  5. If you are from outside the UK you will also need to bring in your EHIC card/proof of entitlement to NHS treatment.

If you forget to bring any of these items it may mean that we are unable to process your request for registration.

It will speed up the process if you are able to bring in a photocopy alongside the originals.

Please note that these documents can only be accepted between the hours of 09:30 and 16:30. If you bring your forms outside these hours we will only accept them if you also bring a copy of the above documents with your originals. For one of our reception staff to copy your documents they will have to come out of reception (the copier is upstairs) which is only acceptable when we have enough staff members to cover the demand at the desk.

If you would like further information please give the practice a call to speak to one of our reception staff.

Your Named GP

As part of a national programme introduced April 2015, all practices are required to provide all their patients (including children) with a named GP who will have overall responsibility for the care and support that the surgery provides to them.

At the Junction Alkrington Surgery and Alkrington Junction Practice, all of our patients have been registered to a named GP partner and they will be the GP with this responsibility. If you do not know who your registered GP is, please feel free to contact the surgery and a receptionist will be happy to inform you. You may continue to request to see any of our GPs for your appointments and so you should see no change in the day to day running of the practice or your care.

Patient Confidentiality

Every member of staff, including locum staff, has access to patient information at varying levels according to their role. A confidentiality agreement is signed and understood by every member of staff. No patient information leaves the building, either orally or written, without statutory confidentiality disclosure documentation signed by the patient. Staff will maintain your right to privacy and not discuss your illness with other staff or doctors within hearing distance of other people.

Access to Medical Records

If you are currently registered with us, and wish to apply for a copy or to view your medical records, please call the surgery (please note that there will be a charge if you want a copy of the records).

If you are requesting to view a deceased relatives records, then you will have to request these from Primary Care Support England. PCSE will only return a copy of a person's records to the surgery if the doctor is required to complete a report.

Laboratory Samples

If the doctor has asked you to provide us with a specimen please ensure that this is brought to the surgery before 3PM as they are collected by the hospital to be taken to the laboratory soon after lunch.

Please note, for confidentiality reasons it is not possible to give your results to anyone else. Anyone of the age of 16 years must personally telephone the practice for their own results.

Friends and Family Test

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.

Since its launch in 2013, more than 25 million pieces of patient feedback have been submitted. The FFT has been rolled out across most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, patient transport and more.

Patients at the Junction and Alkrington Surgeries can submit FFT answers in a number of ways:

  • By replying to the automated FFT text messages after you have visited the surgery (please note that if you attend the surgery multiple times in a month you will only receive one FFT text message for that month)
  • By filling in a paper FFT form at the Alkrington reception

RU Clear

RUclear is run by the NHS, the tests are of a high quality and are FREE.

It offers free and confidential postal tests for people aged 16 to 24 years, chlamydia and gonorrhoea.

If you would like further information on how to receive a testing kit please click here where you can request that a kit be sent to your home.

Breast Feeding Friendly

Note to breastfeeding mums - please don’t worry about breast feeding in our surgery! If you need anything at all, such as a glass of water (we know that this is thirsty work), please just ask.

For more information, click here.

Sharps Disposal

Unfortunately the surgery is unable to accept sharps containers for disposal from patients. We have been making enquiries but unfortunately we do not currently have any guidance for patients as to how to dispose of their sharps waste.

Complaints Procedure

We offer a practice complaints procedure to deal with your comments, suggestions and complaints about the services we provide. Our reception staff will be happy to provide you with further information. Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur. If you wish to make a complaint, please use our complaints form which can be found here.

Patient Advice Liaison Service (PALS)

This service provides advice and support to patients, their relatives and friends who access services provided by Heywood & Middleton Primary Care Trust. This service is confidential.

Useful Telephone Numbers

ROYAL OLDHAM HOSPITAL 0161 624 0420
NORTH MANCHESTER GENERAL HOSPITAL 0161 795 4567
ROCHDALE INFIRMARY 01706 377 777
MANCHESTER ROYAL INFIRMARY 0161 276 1234
SALFORD ROYAL HOSPITAL 0161 789 7373
ROYAL MANCHESTER CHILDRENS HOSPITAL 0161 276 1234
THE CHRISTIE 0161 446 3000

National Helplines

BEREAVEMENT 0844 477 9400
CARERS LINE 0808 808 7777
CHILDLINE 0800 1111
DRINKLINE 0800 917 8282
DRUGS HELPLINE 0800 77 6600
RAPE CRISIS CENTRE 0161 273 4500
REFUGE 0808 200 0247
THE SAMARITANS 0845 790 9090
VICTIM SUPPORT 0845 303 0900
SHELTER LINE (EMERGENCY HOUSING SUPPORT) 0808 800 4444